In-Office Insurance Sales & Service Rep

Fred Loya Insurance Agency; Los Lunas (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Fred Loya Insurance Agency in New Mexico is seeking a full-time customer service representative to provide professional service to customers, answer policy questions, process payments, and identify needs for appropriate coverage. You will follow up on quotes, renewals, and cancellations, participate in marketing efforts as needed, and maintain a clean office environment.

The role requires strong communication, reliability, and the ability to pass licensing requirements; bilingual English/Spanish

Qualifications

• Must pass state licensing requirements.
• Flexible schedule.
• Reliable transportation.
• Computer literacy to basic/intermediate level.
• Previous customer service experience helpful.

Responsibilities

• Provide professional, courteous service to internal and external customers.
• Answer questions regarding customer’s policy.
• Accept payments and process transactions.
• Identify potential needs the customer may have regarding their policy.
• Follow up with customers on quotes, renewals, and cancellations.
• Involved with marketing initiatives for new business development as needed.
• Maintain a neat and clean work area and office.
• FNOLs (vehicle inspections).
• Taking vehicle pictures (squat, bend, flex).
• Bank run deposits.

Skills

Excellent communication

Bilingual (English/Spanish)

Computer literacy

Reliability

Education

High School Diploma

Job description

Fred Loya Insurance Agency in New Mexico is seeking a full-time customer service representative to provide professional service to customers, answer policy questions, process payments, and identify needs for appropriate coverage. You will follow up on quotes, renewals, and cancellations, participate in marketing efforts as needed, and maintain a clean office environment.

The role requires strong communication, reliability, and the ability to pass licensing requirements; bilingual English/Spanish