In-Office Receptionist & Front Desk – PTO Included

State Farm Insurance Companies; Germantown (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k)

Life insurance

Training and professional development

Opportunity for advancement

Professional, customer-focused work环境

Job summary

Jay Jarvis State Farm Agency in Germantown, MD seeks a friendly, professional Receptionist to be the first point of contact for customers and visitors. You will welcome clients, answer calls, schedule appointments, and help connect customers with the right team member for insurance questions.

The role offers a full-time, in-office setting with opportunities for professional development and advancement within a trusted local agency.

Qualifications

• Previous receptionist, front desk, administrative or customer service experience preferred.
• Friendly and professional communication style.
• Strong interpersonal and listening skills.
• Excellent organization and attention to detail.
• Ability to answer phones and assist multiple customers in a professional manner.
• Comfortable using computers, email and standard office technology.
• Dependable, punctual and professional.
• Ability to learn new systems and processes.
• A positive attitude and willingness to help others.

Responsibilities

• Welcome customers and visitors to the office in a friendly and professional manner.
• Answer incoming phone calls and direct calls to the appropriate team member.
• Assist customers who visit or contact the office.
• Schedule and confirm customer appointments.
• Respond to general questions and determine the appropriate person to assist the customer.
• Take accurate messages and follow up when needed.
• Assist with customer communications by phone, email and other office channels.
• Maintain an organized and professional reception area.
• Assist with basic administrative and clerical duties.
• Help maintain accurate customer information and office records.
• Receive and organize incoming mail and office correspondence.
• Support the agency team with day-to-day office activities.
• Provide a positive and professional experience for every customer who contacts the agency.

Skills

Receptionist experience

Friendly communication

Interpersonal skills

Organizational skills

Phone handling

Computers & email

Dependability

Willingness to learn

Positive attitude

Job description

Jay Jarvis State Farm Agency in Germantown, MD seeks a friendly, professional Receptionist to be the first point of contact for customers and visitors. You will welcome clients, answer calls, schedule appointments, and help connect customers with the right team member for insurance questions.

The role offers a full-time, in-office setting with opportunities for professional development and advancement within a trusted local agency.