Receptionist - State Farm Agent Team Member

State Farm Insurance Companies; Germantown (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k)

Life insurance

Training and professional development

Opportunity for advancement

Professional, customer-focused work环境

Job summary

Jay Jarvis State Farm Agency in Germantown, MD seeks a friendly, professional Receptionist to be the first point of contact for customers and visitors. You will welcome clients, answer calls, schedule appointments, and help connect customers with the right team member for insurance questions.

The role offers a full-time, in-office setting with opportunities for professional development and advancement within a trusted local agency.

Qualifications

• Previous receptionist, front desk, administrative or customer service experience preferred.
• Friendly and professional communication style.
• Strong interpersonal and listening skills.
• Excellent organization and attention to detail.
• Ability to answer phones and assist multiple customers in a professional manner.
• Comfortable using computers, email and standard office technology.
• Dependable, punctual and professional.
• Ability to learn new systems and processes.
• A positive attitude and willingness to help others.

Responsibilities

• Welcome customers and visitors to the office in a friendly and professional manner.
• Answer incoming phone calls and direct calls to the appropriate team member.
• Assist customers who visit or contact the office.
• Schedule and confirm customer appointments.
• Respond to general questions and determine the appropriate person to assist the customer.
• Take accurate messages and follow up when needed.
• Assist with customer communications by phone, email and other office channels.
• Maintain an organized and professional reception area.
• Assist with basic administrative and clerical duties.
• Help maintain accurate customer information and office records.
• Receive and organize incoming mail and office correspondence.
• Support the agency team with day-to-day office activities.
• Provide a positive and professional experience for every customer who contacts the agency.

Skills

Receptionist experience

Friendly communication

Interpersonal skills

Organizational skills

Phone handling

Computers & email

Dependability

Willingness to learn

Positive attitude

Job description

Jay Jarvis - State Farm Agency | Germantown, MD

Location: Germantown, MD, 20874

Salary: $50,000.00 - $60,000.00/year

$50,000 - $60,000 per year | Full-time | In-office

Jay Jarvis - State Farm Agency in Germantown, MD is looking for a friendly, professional and organized Receptionist to be the first point of contact for our customers and visitors.

If you enjoy helping people, communicating with customers and creating a welcoming office environment, this could be an excellent opportunity to join an established local State Farm agency.

ABOUT THE ROLE

As the Receptionist, you will play an important role in the day-to-day operation of our office. You will welcome customers, answer incoming calls, assist with scheduling, respond to general questions and help make sure each customer receives a friendly and professional experience.

You will work closely with the agency team and help connect customers with the appropriate team member when they need assistance with their insurance.

WHAT YOU'LL DO

• Welcome customers and visitors to the office in a friendly and professional manner
• Answer incoming phone calls and direct calls to the appropriate team member
• Assist customers who visit or contact the office
• Schedule and confirm customer appointments
• Respond to general questions and determine the appropriate person to assist the customer
• Take accurate messages and follow up when needed
• Assist with customer communications by phone, email and other office channels
• Maintain an organized and professional reception area
• Assist with basic administrative and clerical duties
• Help maintain accurate customer information and office records
• Receive and organize incoming mail and office correspondence
• Support the agency team with day-to-day office activities
• Provide a positive and professional experience for every customer who contacts the agency

WHAT WE'RE LOOKING FOR

• Previous receptionist, front desk, administrative or customer service experience preferred
• Friendly and professional communication style
• Strong interpersonal and listening skills
• Excellent organization and attention to detail
• Ability to answer phones and assist multiple customers in a professional manner
• Comfortable using computers, email and standard office technology
• Dependable, punctual and professional
• Ability to learn new systems and processes
• A positive attitude and willingness to help others

INSURANCE EXPERIENCE

Insurance experience is helpful but is not required.

You do not need to hold an insurance license to apply for this Receptionist position. Training will be provided on agency procedures and systems.

WHY JOIN JAY JARVIS STATE FARM?

• $50,000 - $60,000 annual salary
• Full-time position
• Paid time off
• 401(k)
• Life insurance
• Training and professional development
• Opportunity for advancement
• Professional, customer-focused work environment

ABOUT JAY JARVIS STATE FARM

Jay Jarvis - State Farm Insurance Agent is a local Germantown agency serving individuals, families and small businesses with their insurance and financial protection needs.

The agency provides a wide range of insurance products, including auto, homeowners, renters, condo, life and business insurance, along with additional coverage options.

The team takes pride in providing personal, responsive service and helping customers understand their coverage and insurance options.

If you are friendly, organized and enjoy being the person customers can count on when they contact an office, we would love to hear from you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.