Customer Service

State Farm Insurance Companies; Germantown (MD); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Commission/Bonus

Paid time off

Life Insurance

Growth opportunities

Job summary

State Farm Agent in Germantown, MD is seeking a customer service representative to join our team. You will greet clients, answer questions, and help customers with insurance options, billing, and policy changes in a friendly, professional manner.

Requirements include strong communication, self-motivation, detail orientation, and teamwork. Sales experience is preferred; licenses in Property/Casualty and Life/Health should be obtainable.

Qualifications

• Excellent communication skills, written and verbal, with active listening.
• Self-motivated and detail oriented with proactive problem solving.
• Ability to work in a team and build customer relationships.

Responsibilities

• Answer phones and greet clients.
• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly service on inquiries about insurance options, billing, and policy changes.
• Use a needs-based review to educate customers about insurance options.

Skills

Customer service

Communication skills

Self-motivated

Detail oriented

Team player

Problem solving

Needs assessment

Relationship building

Job description

Jay Jarvis - State Farm Agent, located in Germantown, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Salary plus Commission/Bonus
• Paid Time Off (vacation and personal/sick days)
• Life Insurance
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.