Patient Services Representative - Front Desk - North Falmouth, MA

Dermatology-of-Cape-Cod; North Falmouth (MA); On-site; USD 46,000 - 52,000; Full time

Job summary

Dermatology-of-Cape-Cod seeks a Patient Services Representative at the North Falmouth front desk to ensure a welcoming patient experience. You will handle registration, appointment scheduling, and coordination of clinical calls across multiple practices, contributing to smooth daily operations.

The role emphasizes friendly service, accurate data entry, and efficient front-desk duties within a busy healthcare setting, with pay $22-$25 per hour and a Monday-Thursday schedule plus Friday half-day.

Qualifications

• Greet patients warmly and professionally upon arrival and register new patients.
• Schedule appointments and coordinate with clinical teams to support efficient operations.
• Triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork ensuring accuracy.
• Keep lobby and work area clean and organized.

Responsibilities

• Manage patient registration and appointment scheduling with high customer service standards.
• Coordinate clinical calls and route to relevant departments.
• Assist patients with forms and ensure documentation accuracy.
• Maintain a welcoming front desk environment and support patient flow.

Job description

Patient Services Representative - Front Desk - North Falmouth, MA

North Falmouth, MA

Position Summary:

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours:

Pay range is $22 - $25 hourly. Hours are Monday - Thursday - 7:30 am - 4:30 PM and Fridays 7:30 AM - 12:00 PM

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escalation patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and