In-Office Patient Experience Scheduler

Genesis OBGYN; Tucson (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

PTO, Paid Holidays

401k

Job summary

Genesis OBGYN Northwest in Tucson, AZ, is seeking a Scheduling Coordinator for an in-office role. You will manage provider schedules, handle inbound/outbound calls, and ensure full, efficient clinic scheduling while delivering an exceptional patient experience.

The successful candidate will have at least 3 years of healthcare or healthcare call center scheduling experience, with strong medical terminology knowledge and excellent communication skills.

Qualifications

• Strong knowledge of medical terminology.
• Excellent communication and interpersonal skills.
• Ability to handle confidential and sensitive information.
• Ability to provide communication and patient-centered care, ensuring that each patient feels supported.
• Bilingual (English/Spanish) helpful but not required.

Responsibilities

• Handle a high volume of calls with professionalism and empathy, addressing patient inquiries, providing information on services, and managing appointment requests.
• Register new patients.
• Schedule, reschedule, and confirm patient appointments, coordinating with providers’ availability and office policies.
• Respond to general questions regarding office operations, insurance, billing and urgent transfer to triage.
• Maintain patient records by updating information in the EHR system.
• Make follow-up calls to remind patients of upcoming appointments and collect pre-appointment information.
• Assist with other clerical tasks as needed.

Skills

Medical terminology

Communication

Confidential information handling

Patient-centered care

Bilingual (EN/ES) helpful

Education

High School Diploma or GED

Job description

Genesis OBGYN Northwest in Tucson, AZ, is seeking a Scheduling Coordinator for an in-office role. You will manage provider schedules, handle inbound/outbound calls, and ensure full, efficient clinic scheduling while delivering an exceptional patient experience.

The successful candidate will have at least 3 years of healthcare or healthcare call center scheduling experience, with strong medical terminology knowledge and excellent communication skills.