In-Office Patient Experience Coordinator

Socket.dev; Mesquite (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid holidays

Paid time off

Job summary

Socket.dev is seeking a Patient Representative Coordinator in Texas to provide frontline patient service, manage appointment scheduling, and coordinate care between patients and healthcare professionals. This in-office position emphasizes empathy, confidentiality, and accurate data handling within a HIPAA-compliant environment.

The role requires strong communication, experience in a call center or healthcare customer service setting, and familiarity with Epic EMR.

Qualifications

• Proven experience in a call center or customer service role in a healthcare setting.
• Strong communication skills and ability to convey medical information clearly.
• Familiarity with medical terminology and procedures; HIPAA compliance expected.
• Spanish language ability preferred to assist diverse patient base.
• Experience with Epic EMR is a plus.

Responsibilities

• Welcomes and assists patients and visitors; directs to appropriate department.
• Answer and manage inbound calls with empathy and patient-centric approach.
• Provide information on medical services, appointments, and general inquiries.
• Coordinate patient registration and confirm appointments; ensure accurate records.
• Handle insurance inquiries, verification, and billing questions with billing department support.
• Route calls to healthcare professionals, relay patient observations to nursing staff; escalate when needed.
• Follow established protocols and maintain a secure, compliant call center environment.

Skills

Call center experience

Customer service

Communication skills

HIPAA compliance

Spanish language

Tools

Epic EMR

Job description

Socket.dev is seeking a Patient Representative Coordinator in Texas to provide frontline patient service, manage appointment scheduling, and coordinate care between patients and healthcare professionals. This in-office position emphasizes empathy, confidentiality, and accurate data handling within a HIPAA-compliant environment.

The role requires strong communication, experience in a call center or healthcare customer service setting, and familiarity with Epic EMR.