Patient Access & Care Coordinator

Socket.dev; Morehead (KY); On-site; USD 21,000 - 28,000; Full time

Job summary

Socket.dev is seeking a Medical Office Specialist to be the first point of contact for families served. You will greet patients, schedule appointments, verify insurance and update patient accounts.

Work with providers and staff to manage patient flow, collect co-pays, handle records, and answer inquiries in a courteous, HIPAA-compliant manner.

Excellent communication, basic computer skills, EMR experience preferred, and the ability to work independently in a busy, welcoming office.

Qualifications

• High school diploma or equivalent.
• Current Certified Medical Assistant or Current Registered Medical Assistant preferred.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Skills

Customer service

Telephone etiquette

Independent work

Communication

Education

High School Diploma or Equivalent

Certified Medical Assistant or Registered Medical Assistant preferred

Tools

EMR systems

Insurance verification software

Computer applications

Job description

Socket.dev is seeking a Medical Office Specialist to be the first point of contact for families served. You will greet patients, schedule appointments, verify insurance and update patient accounts.

Work with providers and staff to manage patient flow, collect co-pays, handle records, and answer inquiries in a courteous, HIPAA-compliant manner.

Excellent communication, basic computer skills, EMR experience preferred, and the ability to work independently in a busy, welcoming office.