Part Time Weekend Customer Support Representative

DH Pace; Olathe (KS); On-site; USD 20,664,000 - 30,307,200; Part time

Benefits offered by this job

Health insurance

PTO (paid time off)

Life insurance

401(k) match

HSA/FSA options

Voluntary benefits

Employee discounts

Job summary

DH Pace Company in Olathe, KS is hiring Part Time Customer Support Representatives to join our Contact Center. You will schedule and ticket service requests, promote products, and resolve customer inquiries while coordinating with Dispatch and maintaining ERP records.

This in‑office role offers shift coverage from 1:00pm to 10:00pm on weekdays and weekends, with part‑time flexibility within those hours. Opportunity to grow with a family‑owned, century‑old company.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities; able to work independently and in a team.

Responsibilities

• Schedule and create accurate service tickets for residential and commercial customers.
• Promote products and services and quote pricing when appropriate.
• Handle customer concerns and provide effective solutions; follow up to ensure resolution.
• Conduct outbound follow-ups as needed.
• Coordinate with Dispatch to prioritize and fulfill requests.
• Maintain accurate records of customer interactions in the ERP system.
• Meet personal and team KPI targets.
• Follow policies and continuously seek process improvements.

Skills

Strong communication

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Olathe KS

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is growing and aspires to hire Part Time Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer‑focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns.

• We will consider both part‑time and full‑time employees!
• In office position
• Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours.

Position Overview

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow‑ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical Key Performance Indicators (KPI’s).
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem‑solving skills and customer‑focused mindset with flexibility to adapt to changing priorities and work schedules.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.