Hybrid Customer Support Specialist

DH Pace; Olathe (CO); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off

HSA and FSA options

Life insurance

Disability insurance

Employee discounts

Job summary

DH Pace Company, Inc. in Olathe, KS, is hiring a Customer Support Representative to join our Nationwide Service Team.

You will triage incoming calls, understand service needs, coordinate the right solutions with technicians, promote all products and services, and ensure the dispatcher has accurate information to deliver exceptional service. This position offers a comprehensive benefits package and a hybrid work schedule with several shift options, as DH Pace marks 100 years in business and

Qualifications

• High school diploma or GED required.
• 2 years of customer service experience preferred.
• Ability to work independently with little supervision.
• Strong verbal and written communication skills.

Responsibilities

• Triage incoming calls to determine service or sales needs.
• Promote all products and services to customers.
• Gather accurate information for technicians and dispatch.
• Enter detailed data into service tickets for matching technicians.
• Represent DH Pace professionally with good communication.
• Maintain a positive attitude toward customers.
• Additional duties as assigned.

Skills

Customer service

Independent work

Fast-paced environment

Verbal and written communication

MS Office

Education

High school diploma or GED

Job description

DH Pace Company, Inc. in Olathe, KS, is hiring a Customer Support Representative to join our Nationwide Service Team.

You will triage incoming calls, understand service needs, coordinate the right solutions with technicians, promote all products and services, and ensure the dispatcher has accurate information to deliver exceptional service. This position offers a comprehensive benefits package and a hybrid work schedule with several shift options, as DH Pace marks 100 years in business and