Hybrid Aftermarket Support Specialist

D.H. Pace Company, Inc.; Olathe (KS); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

Life insurance

HSA/FSA options

Voluntary benefits

Employee discounts

Job summary

DH Pace Company, Inc. is growing its Contact Center in Olathe, KS and seeks Customer Support Representatives to assist residential and commercial customers. The role includes ticketing, product promotion, and follow-ups, with a hybrid schedule after training.

Candidates should have a HS diploma, strong communication, and proficiency with MS Office and CRM tools. Office-based with potential hours per the posted schedule.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office Suite and CRM software.
• Excellent organization, multitasking and teamwork abilities.

Responsibilities

• Schedule and create accurate service tickets for residential and commercial customers.
• Promote products and services with accurate pricing.
• Address customer concerns and provide effective solutions; follow up for resolution.
• Coordinate with Dispatch teams to prioritize and fulfill requests.
• Update and maintain customer records in the ERP system.
• Meet personal and team KPIs and adhere to policies.

Skills

Strong communication

MS Office & CRM

Organizational multitasking

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

DH Pace Company, Inc. is growing its Contact Center in Olathe, KS and seeks Customer Support Representatives to assist residential and commercial customers. The role includes ticketing, product promotion, and follow-ups, with a hybrid schedule after training.

Candidates should have a HS diploma, strong communication, and proficiency with MS Office and CRM tools. Office-based with potential hours per the posted schedule.