Hybrid Customer Support Specialist | Growth & Advancement

DH Pace Company; Olathe (KS); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

HSA/FSA options

401(k) with employer match

Life insurance

Disability insurance

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Olathe, KS, is hiring a Customer Support Representative to join our nationwide service team.

The role involves triaging incoming service calls, understanding needs, scheduling appropriate service, and ensuring technicians have accurate information to meet customer expectations. The position offers hybrid work eligibility and growth opportunities within a family-owned, century-old company.

Qualifications

• High school diploma or GED required.
• Two (2) years of customer service experience, or administrative work preferred.
• Must be able to work independently with little supervision.
• Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks.
• Excellent verbal and written communication skills.
• Must be proficient with technical applications, including Microsoft Office Suites.

Responsibilities

• Triage incoming calls from customers that require service/sales.
• Work with the customer to understand their need and schedule the appropriate service.
• Promote all products and services.
• Gather information from the customer to ensure accuracy for our technicians.
• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Maintain and promote a positive attitude toward customers regardless of the circumstances.
• Other responsibilities as assigned.

Skills

Customer service

Verbal communication

Written communication

Independent work

Fast-paced environment

Education

HS diploma or GED

Tools

Microsoft Office

Job description

DH Pace Company, Inc. in Olathe, KS, is hiring a Customer Support Representative to join our nationwide service team.

The role involves triaging incoming service calls, understanding needs, scheduling appropriate service, and ensuring technicians have accurate information to meet customer expectations. The position offers hybrid work eligibility and growth opportunities within a family-owned, century-old company.