In-Office Office Experience Specialist

urbancompass; Danville (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life insurance

Disability insurance

EAP

Pet insurance

Job summary

Compass, founded in 2012, is changing the real estate space with a robust office platform for agents. The Office Administrator will be the first impression for guests, manage the office, and partner with the agent experience team to deliver a world-class experience.

Based in our Danville office at 760 Camino Ramon, the OA will ensure smooth operations, support internal teams, and maintain office standards while fostering a welcoming, community-focused environment for colleagues and visitors

Qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations.
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Responsibilities

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Skills

Customer service

Office management

Hospitality

Operations

Zendesk

Salesforce

Confluence

Active listening

Communication

Organizational skills

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, founded in 2012, is changing the real estate space with a robust office platform for agents. The Office Administrator will be the first impression for guests, manage the office, and partner with the agent experience team to deliver a world-class experience.

Based in our Danville office at 760 Camino Ramon, the OA will ensure smooth operations, support internal teams, and maintain office standards while fostering a welcoming, community-focused environment for colleagues and visitors