Office Administrator

Compass; Danville (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Incentives program

Paid time off

Medical benefits

401(k) plan

FSAs

Commuter program

Life & disability insurance

Maven support

Carrot fertility

UrbanSitter

EAP

Pet insurance

Job summary

Compass’s Danville office seeks an Office Administrator to be the first point of contact and to ensure all office operations run smoothly. The OA will greet guests, manage mail, support events, and maintain a welcoming environment for agents and staff.

This 100% in-office role requires 1–2 years in customer service or office operations, with a focus on communication, organization, and problem-solving. Benefits include health coverage, PTO, and a vibrant, collaborative culture.

Qualifications

• 1–2 years in customer service, office management, hospitality or operations.
• Experience with enterprise technology is a plus (Zendesk, Salesforce, Confluence).
• Excellent listening, empathy and communication skills.
• Strong organizational abilities and detail orientation.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, facilitate in-office events, maintain appearance and inventory.
• Collaborate with teams to relay agent feedback and questions.
• Troubleshoot basic tech and devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative support like sales meeting prep, data entry, internal communications.
• Inspire a positive culture and drive change within the office.

Skills

Customer service

Office management

Operations

Hospitality

Active listening

Empathy

Community building

Problem-solving

Verbal communication

Organization

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Office Administrator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. As an OA you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in our Danville (760 Camino Ramon).

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues

• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents

• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.

• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years previous experience in customer service, office management, hospitality, or operations

• Previous experience in real estate a plus

• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

• Great listening skills, connects well with others, and is empathetic of the customer’s pain points

• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly

• Strong verbal communication and presentation skills

• Meticulous attention to detail, highly organized

• Ability to work in the office during standard operating hours

• Ability to lift up to 25 lbs

Compensation:

The base pay range for this position is $26.00 - $28.00 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice