In-Office NOC Technician - Entry-Level IT Support

Csquare; Englewood (CO); Presencial; USD 47.000 - 54.000; Jornada completa

Descripción de la vacante

Csquare is seeking an entry-level Level 1 NOC Technician for an in-office role in Englewood, CO. You will interface with customers, vendors, and internal teams to monitor, escalate, and resolve issues across infrastructure, network, server, and application platforms.

The role emphasizes proactive monitoring, data center activity support, and rapid response in a 24/7/365 environment. No prior field experience required; basic networking and OS knowledge preferred.

Formación

• Excellent oral and written communication skills.
• Basic networking knowledge and Windows/Linux familiarity.
• Able to multi-task and work in a team environment.
• Rapid learner with ability to adapt to changes and new technologies.

Responsabilidades

• Monitor alert consoles for infrastructure, network, server and app platforms.
• Provide professional, timely communication to customers for requests, changes and incidents.
• Respond to customer emails about data center activities affecting hosting environments.
• Identify, escalate and resolve tickets per procedures and training.
• Guide customers in using the Csquare customer portal and process requests.
• Stay on top of call queues and meet production metrics.
• Maintain operational environments via monitoring and alerts.
• Provide updates to internal and external stakeholders.

Conocimientos

Communication

MS Office

Team player

Multi-tasking

Rapid learner

Networking basics

Windows/Linux knowledge

Educación

Post-secondary education

Herramientas

Networking certs

Descripción del empleo

Csquare is seeking an entry-level Level 1 NOC Technician for an in-office role in Englewood, CO. You will interface with customers, vendors, and internal teams to monitor, escalate, and resolve issues across infrastructure, network, server, and application platforms.

The role emphasizes proactive monitoring, data center activity support, and rapid response in a 24/7/365 environment. No prior field experience required; basic networking and OS knowledge preferred.