Entry-Level NOC Technician - In-Office (Englewood, CO)

Csquare; Englewood (CO); On-site; USD 47,000 - 54,000; Full time

Job summary

Csquare in Englewood, CO invites an entry-level Level 1 NOC Technician to join our in-office team. You will monitor alerts, assist with data center activities, and provide tier-1 support in a 24/7/365 inbound environment.

No prior field experience required; basic networking and OS knowledge preferred. This role requires working Tuesday through Saturday, 5:30am–2:00pm MT, with strong communication to customers and internal teams.

Qualifications

• Excellent oral and written communication skills.
• MS Office proficiency (Word, Excel, Outlook, PowerPoint).
• Teamwork and multi-tasking abilities.
• Rapid learner with adaptability to procedural changes.
• General network knowledge; basic switching/routing.
• Windows or Linux knowledge; networking certifications a plus.
• Linux+ or MSA Certification a plus.

Responsibilities

• Monitor alert consoles for infrastructure, network, server, and application platforms.
• Provide professional, timely communication for requests, changes, and incidents.
• Respond to customer emails regarding data center activities affecting hosting environments.
• Identify, escalate, and resolve tickets per procedures and training.
• Process customer requests via the Csquare portal.
• Guide customers in using the Csquare portal.
• Handle call queues and meet production metrics.
• Ensure environments are operational using monitoring and alerts.
• Provide timely updates to relevant parties.
• Work all shifts in a 24/7/365 environment.
• Perform additional duties as assigned.

Skills

Customer service

Networking basics

MS Office

Communication skills

Windows/Linux basics

Education

Post-secondary education

Tools

MS Office Suite

Job description

Csquare in Englewood, CO invites an entry-level Level 1 NOC Technician to join our in-office team. You will monitor alerts, assist with data center activities, and provide tier-1 support in a 24/7/365 inbound environment.

No prior field experience required; basic networking and OS knowledge preferred. This role requires working Tuesday through Saturday, 5:30am–2:00pm MT, with strong communication to customers and internal teams.