In-Office MSR I: Growth Path & Benefits

Education First Credit Union; Columbus (OH); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company paid Life Insurance

Flexible Spending Account

401(k) with 5% match

Generous time off program

Education assistance

Employee discount

Free on-site parking

Job summary

Education First Credit Union in Columbus is hiring a Member Service Representative I (MSR I) for our Mound Street branch. You will handle transactions, assist members, and provide professional service in person, on the phone, and online.

This in-office role requires living in the Columbus area, reliable transportation, and offers growth through MSR I to MSR II and MSR III, with benefits including medical/dental/vision, paid time off, and a 401(k) with company match.

Qualifications

• High School Diploma or GED required
• Associate degree preferred
• Previous experience in a financial institution or bank is preferred
• Cash handling experience required
• Basic knowledge of banking or credit union products and services is helpful
• Understanding of financial regulations is a plus

Responsibilities

• Cash checks and provide withdrawals after verifying signatures, dates, and account information
• Accept deposits, loan payments, and credit card payments, ensuring amounts and dates are correct
• Balance your cash drawer daily, including cash, coin, and checks
• Process transactions such as term deposits, retirement account contributions, night deposits, and mail deposits
• Order debit cards and checks for members as requested
• Research and help resolve account questions or discrepancies
• Explain account options and refer members to appropriate staff when needed

Skills

Cash handling

Clear communication

Attention to detail

Banking basics

Customer service

Teamwork

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Teams

Banking software

MS Office

Job description

Education First Credit Union in Columbus is hiring a Member Service Representative I (MSR I) for our Mound Street branch. You will handle transactions, assist members, and provide professional service in person, on the phone, and online.

This in-office role requires living in the Columbus area, reliable transportation, and offers growth through MSR I to MSR II and MSR III, with benefits including medical/dental/vision, paid time off, and a 401(k) with company match.