Customer Service Representative

Heathos LLC.; Holmdel Township (NJ); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Heathos LLC in Holmdel, NJ is seeking a Customer Service Representative to handle incoming calls from members, providers and agents, review CRM data, and escalate issues per standard procedures. You will organize daily activities to meet production and quality goals, respond to support requests, and collaborate across departments to improve customer care.

The role requires a high school diploma, prior phone support experience, and strong communication skills; in-office work with a

Qualifications

• High school diploma or equivalent.
• Prior phone customer service experience.
• Experience using CRM to track interactions.

Responsibilities

• Answer incoming phone inquiries from Members, Providers and Agents.
• Pull and review information in our CRM system.
• Escalate calls to partners per standard procedures.
• Organize daily activities to meet organizational goals.
• Work to exceed published production and quality targets.
• Respond to customer support requests as needed.
• Assist Supervisor with tasks to support customers.
• Answer product-related questions politely and promptly.
• Collaborate across departments to support customers.
• Identify ways to improve customer support.

Skills

CRM experience

Phone support

Multitasking

Communication

Education

High school diploma

Tools

CRM software

Job description

Job Title: Customer Service Representative

Location: Holmdel, NJ (In-office)

About Heathos

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands—FirstEnroll, AdminOne, and SonicMarketing—works together to streamline operations and deliver a seamless insurance experience.

Member Services Customer Service Representative

• Answer Incoming phone inquiries from Members, Providers and Agents.


• Pull and review information in our customer relations management (CRM) system.


• Escalate calls to different partners based on our standard procedures.


• Organize daily activities based on the goals of the organization.


• Work to exceed published production, quality and identified goals.


• Respond to customer submitted support requests, as needed.


• Assist Supervisor with communicated tasks in supporting customers.


• Answer all product-related questions in a polite manner and address queries promptly.


• Work collaboratively across multiple functional departments in the organization.


• Identify ways to improve the support provided to our customers.

Customer Service Representative Requirements:

• High school diploma or similar.


• Prior phone customer service experience


• Experience working with CRM technologies to track interactions.


• Articulate and able to perform demonstrations that engage and inspire.


• Deadline-driven, and willing to work additional hours.


• Sound technical knowledge.


• The ability to multitask effectively.


• Superb verbal and written communication skills, as well as great telephone etiquette.


• Ability to memorize details like product specifications.


• The ability to work independently and as part of a team.

“Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal .

If you have a need that requires accommodation, please let us know here .

Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.”