Customer Service Representative

FirstEnroll LLC.; Holmdel Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Heathos in Holmdel, NJ seeks a Customer Service Representative to handle inbound phone inquiries from Members, Providers and Agents in an in-office role. You will pull data from CRM, escalate as needed, and organize daily activities to meet organizational goals.

The position requires strong verbal and written communication, a high school diploma or equivalent, and a growth mindset, with the ability to work independently or as part of a collaborative team.

Qualifications

• Experience answering calls from Members, Providers, and Agents.
• Familiarity with CRM to track interactions.
• Ability to explain product information clearly.
• Deadline-driven and willing to work additional hours.
• Sound technical knowledge.
• Ability to memorize product specifications.
• Ability to work independently and as part of a team.
• Strong growth mindset.
• Excellent verbal and written communication skills.

Responsibilities

• Answer Incoming phone inquiries from Members, Providers and Agents.
• Pull and review information in our customer relations management (CRM) system.
• Escalate calls to different partners based on our standard procedures.
• Organize daily activities based on the goals of the organization.
• Work to exceed published production, quality and identified goals.
• Respond to customer submitted support requests, as needed.
• Assist Supervisor with communicated tasks in supporting customers.
• Answer all product-related questions in a polite manner and address queries promptly.
• Work collaboratively across multiple functional departments in the organization.
• Identify ways to improve the support provided to our customers.

Job description

Job Title: Customer Service Representative
Location : Holmdel, NJ (In-office)

About Heathos

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands—FirstEnroll, AdminOne, and SonicMarketing—works together to streamline operations and deliver a seamless insurance experience.

Customer Service Representative Responsibilities

• Answer Incoming phone inquiries from Members, Providers and Agents.
• Pull and review information in our customer relations management (CRM) system.
• Escalate calls to different partners based on our standard procedures.
• Organize daily activities based on the goals of the organization.
• Work to exceed published production, quality and identified goals.
• Respond to customer submitted support requests, as needed.
• Assist Supervisor with communicated tasks in supporting customers.
• Answer all product-related questions in a polite manner and address queries promptly.
• Work collaboratively across multiple functional departments in the organization.
• Identify ways to improve the support provided to our customers.
  

Customer Service Representative Requirements

• High school diploma or similar.
• Prior phone customer service experience
• Experience working with CRM technologies to track interactions.
• Articulate and able to perform demonstrations that engage and inspire.
• Deadline-driven, and willing to work additional hours.
• Sound technical knowledge.
• The ability to multitask effectively.
• Superb verbal and written communication skills, as well as great telephone etiquette.
• Ability to memorize details like product specifications.
• The ability to work independently and as part of a team.
• A strong growth mindset.
  

“Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights: Workplace Discrimination is Illegal .
If you have a need that requires accommodation, please let us know here .
Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.”