In-Office Medical Front Desk & Customer Support Specialist

Concierge Home Care; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Bonuses

401(k)

Health benefits

EAP & pet insurance

Mileage / company vehicle

Job summary

Mobile Medical in Clearwater, FL is seeking a Customer Service Specialist to support our in-house team. You will handle front desk duties, answer calls, greet visitors, manage mail, and coordinate supplies to keep the office running smoothly.

The role requires some college, a year of medical office experience, and strong organization with excellent communication. We offer PTO, quarterly bonuses, 401(k), health benefits, and professional development in a supportive environment.

Qualifications

• Some college (required).
• At least 1 year of medical office experience (front desk, check-in/out, phones).
• Experience with prior authorization via Availity, UnitedHealthcare portal, and CoverMyMeds.
• Ability to handle a high-call environment with strong organization.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Provide general office support to ensure smooth operations.
• Answer and screen incoming calls and direct to appropriate staff.
• Greet guests and manage mail and package deliveries.
• Order, stock, and distribute office supplies.

Skills

Customer service

Phone handling

Multitasking

Organization

Attention to detail

Communication skills

Microsoft Office

Education

Some college

Tools

Availity

UnitedHealthcare portal

CoverMyMeds

Job description

Mobile Medical in Clearwater, FL is seeking a Customer Service Specialist to support our in-house team. You will handle front desk duties, answer calls, greet visitors, manage mail, and coordinate supplies to keep the office running smoothly.

The role requires some college, a year of medical office experience, and strong organization with excellent communication. We offer PTO, quarterly bonuses, 401(k), health benefits, and professional development in a supportive environment.