In-Office Mail Center Manager — Miami

Ipostal1; Miami (FL); On-site; USD 44,000 - 56,000; Full time

Job summary

iPostal1 is seeking a Mail Center Manager for our Miami, Florida office. The role requires in-office presence, Monday to Friday, 9:00-5:00, with a two-week paid training beginning Day 1. The candidate will engage with clients by phone and in person, manage mail operations, and uphold high standards of customer service.

This position is not remote and offers in-person team collaboration. Responsibilities include processing mail, handling requests, answering inquiries, and maintaining supplies.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently with confidential mail.
• Results oriented with a strong work ethic.
• Organizational skills are a must.
• Experience in an office coordinator role with emphasis in customer service.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Handle mail per customer direction (shredding, forwarding, opening/scanning).
• Answer inbound calls and in-person inquiries promptly and professionally.
• Assist customers in person to retrieve mail and resolve inquiries.
• Maintain inventory of mail and office supplies; inform corporate office when to reorder.
• Perform other customer service duties during busy times.

Skills

Customer service

Verbal communication

Written communication

Organization

Independent work

Job description

iPostal1 is seeking a Mail Center Manager for our Miami, Florida office. The role requires in-office presence, Monday to Friday, 9:00-5:00, with a two-week paid training beginning Day 1. The candidate will engage with clients by phone and in person, manage mail operations, and uphold high standards of customer service.

This position is not remote and offers in-person team collaboration. Responsibilities include processing mail, handling requests, answering inquiries, and maintaining supplies.