In-Office Lead Dispatcher – Schedule & Lead Home Services

Te-Certified-Electrical,-Plumbing,-Heating-; Kennesaw (GA); On-site; USD 33,000 - 34,000; Full time

Job summary

TE Certified Electricians, Heating & Cooling in Kennesaw, GA is seeking an in-house Dispatcher to coordinate scheduling and dispatch of our qualified technicians. You will communicate with customers and technicians, prioritize requests, and maintain accurate records to ensure smooth daily operations.

This full-time, in-office role runs 11 AM to 8 PM, Monday through Friday with rotating Saturdays. Candidates should have strong organizational and leadership skills, reside within 30 miles of the

Qualifications

• Proven track record of consistency and reliability
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and as part of a team
• Proven leadership experience in a fast-paced environment
• Must reside within 30 miles of the Kennesaw office

Responsibilities

• Receive and prioritize customer service requests for various home services
• Schedule and dispatch qualified technicians based on skill set, availability, and job urgency
• Communicate effectively with customers and technicians, ensuring clear and timely updates
• Maintain accurate records of all dispatched jobs and customer interactions
• Monitor technician performance and provide feedback for continuous improvement to their management
• Identify and resolve potential scheduling conflicts
• Train and mentor new dispatchers, fostering a positive and supportive team environment
• Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
• Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach

Skills

Scheduling

Dispatching

Communication

Organizational skills

Teamwork

Leadership

Dependability

Problem-solving

Tools

Microsoft Office

Job description

TE Certified Electricians, Heating & Cooling in Kennesaw, GA is seeking an in-house Dispatcher to coordinate scheduling and dispatch of our qualified technicians. You will communicate with customers and technicians, prioritize requests, and maintain accurate records to ensure smooth daily operations.

This full-time, in-office role runs 11 AM to 8 PM, Monday through Friday with rotating Saturdays. Candidates should have strong organizational and leadership skills, reside within 30 miles of the