In-Office IT Service Desk Analyst - O365/Azure

LendingTree, LLC

Charlotte (NC)

On-site

USD 65,000 - 80,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Annual bonus

Job summary

LendingTree, a leading online loan marketplace, is seeking a Service Desk Analyst in Charlotte, NC. You will be the first contact for O365/Azure support, helping employees with software, hardware and troubleshooting in a fast-paced ITOps environment.

The role emphasizes hands-on learning, documentation, and collaboration, with clear growth paths into senior roles and other technical tracks. This in-office position requires relocation or presence in Charlotte.

Qualifications

0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job—we'll train you on our tools and environment.
Must demonstrate proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
Demonstrated technical capability and aptitude in how you approach your work.
Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
Willingness to learn new things, take on a challenge and not be afraid of making mistakes.
Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

Responsibilities

Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting.
Create/maintain internal technical documentation and contribute to the team knowledge base.
Maintain, develop and enforce request handling and escalation policies and procedures.
Assess the need for any system reconfigurations based on request trends and make recommendations.
Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
Assist with employee onboarding, offboarding, hardware procurement, & replacement.
Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, DevOps engineers, etc. We prioritize career growth, collaboration, and high-quality work on our teams!