Service Desk Analyst

LendingTree, LLC; Charlotte (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Annual bonus

Job summary

LendingTree, a leading online loan marketplace, is seeking a Service Desk Analyst in Charlotte, NC. You will be the first contact for O365/Azure support, helping employees with software, hardware and troubleshooting in a fast-paced ITOps environment.

The role emphasizes hands-on learning, documentation, and collaboration, with clear growth paths into senior roles and other technical tracks. This in-office position requires relocation or presence in Charlotte.

Qualifications

• 0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
• Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job—we'll train you on our tools and environment.
• Must demonstrate proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
• Demonstrated technical capability and aptitude in how you approach your work.
• Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
• Willingness to learn new things, take on a challenge and not be afraid of making mistakes.
• Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

Responsibilities

• Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
• Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting.
• Create/maintain internal technical documentation and contribute to the team knowledge base.
• Maintain, develop and enforce request handling and escalation policies and procedures.
• Assess the need for any system reconfigurations based on request trends and make recommendations.
• Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
• Assist with employee onboarding, offboarding, hardware procurement, & replacement.
• Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, DevOps engineers, etc. We prioritize career growth, collaboration, and high-quality work on our teams!

Skills

O365

Azure/Entra

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in Technology-related field

Tools

O365/Azure tools

PowerShell

Job description

*PLEASE NOTE: This is an in-office role, with in-office presence required Monday-Friday every week. The candidate must be in Charlotte NC, or have plans to relocate. Candidates outside will not be considered.*

THE POSITION

As a Service Desk Analyst, you'll be the front line of support for our O365/Azure environment and the first point of contact for employees across LendingTree. This role is the front door to our Infrastructure & Operations organization—no prior cloud administration experience required, just strong troubleshooting instincts and a genuine desire to learn. High performers are developed into Senior Service Desk Analyst and, based on demonstrated interest and skill, given the opportunity to move into other technical tracks across the organization.

RESPONSIBILITIES

• Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
• Function as a technical first point of contact for the ITOps org and the greater business on software, hardware and general troubleshooting.
• Create/maintain internal technical documentation and contribute to the team knowledge base.
• Maintain, develop and enforce request handling and escalation policies and procedures.
• Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
• Assist with employee onboarding, offboarding, hardware procurement, & replacement.
• Work on a cross functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, DevOps engineers, etc. We prioritize career growth, collaboration, and high-quality work on our teams!

QUALIFICATIONS

• 0-2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
• Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job—we'll train you on our tools and environment.
• Must demonstrate proficiency in troubleshooting hardware & software issues (Windows 11, O365 apps, etc.)
• Demonstrated technical capability and aptitude in how you approach your work.
• Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
• Willingness to learn new things, take on a challenge and not be afraid of making mistakes.
• Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.)

NICE TO HAVE

• A Bachelor's degree relating to Technology (Again not required, just nice to have)
• Experience in low level scripting & automation with frameworks/languages such as PowerShell, Microsoft Flow, PowerApps, Python.
• Experience procuring, configuring, and managing hardware in an enterprise environment.
• Experience working in a SOX compliant environment.
• Experience working with O365 Endpoint Manager & Security Center.
• Certifications for Windows, Azure (AZ-900), ITIL Foundation, CompTIA A+/Security+, or anything applicable to the role—or willingness to pursue them within your first year.

COMPANY

LendingTree is a Marketplace, built to save you money-we don’t make loans, we find them. In Fact, we’ve been finding the best loans for Americans for more than 20 years. Our marketplace is the largest in the country, and it’s filled with lenders you know and trust.

The pay range for this position is $65,000-$80,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Incentive Compensation: Variable compensation, annual bonus

Benefits: Medical, dental, vision insurance and 401(k) matching

WHAT YOU SHOULD KNOW ABOUT LENDINGTREE

• We are a publicly traded company (TREE)
• We have welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
• We have built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

CULTURE

We are a fast-paced company with an entrepreneurial outlook. We strive to be collaborative, ambitious, candid, and high-energy. In the Tech department our culture is built around three main principles:

• Family first
• Always give the benefit of the doubt (take the high road)
• Do it right the first time (whenever possible)

We welcome different perspectives and put an emphasis on being candid with one another.

Come work with us!

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

LendingTree Voluntary Demographic Questionnaire

At LendingTree, we know our differences make us stronger. That’s why we’ve built a team bursting with unique perspectives, skills and experiences. We embrace our differences, and our goal is to develop a culture of understanding and respect for our coworkers, customers and communities. Through inclusive policies and equitable initiatives, we’re on our way.

With this in mind, we invite you to help us gather a better understanding of our applicant population. Below is a set of voluntary demographic questions that will help us evaluate and improve our recruitment, diversity and belonging efforts. If you choose to fill them out, the responses will be used in aggregate only to help us identify areas of improvement in our hiring process, and will be kept secure and confidential. Your responses will not be associated with your application, and will not in any way be used in the hiring decision. Also, your decision not to answer the questions will not affect your application in any way.

Additionally, LendingTree is committed to providing reasonable support and accommodations in our recruiting processes for qualified candidates who require such. If you need support, please reach out to [e-mail].

Reasonable accommodations can include:

• Providing closed captioning during video interviews and / or utilizing Zoom Chat
• Providing interview materials in larger font size print
• Allowing service animals during on-site interviews
• Providing reserved parking for on-site interviews
• Providing written feedback during the interview process
• Conducting interviews fully remote as opposed to on-site