In-Office Intake Specialist (Warm & Helpful)

Caring Senior Service; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Caring Senior Service in San Antonio, TX is seeking a Caring Hub Specialist to be the friendly first point of contact for families seeking care and for applicants. You will answer calls, schedule consultations and interviews, and keep information up to date in our software.

This office-based role requires excellent customer service and strong communication skills to support a fast-paced environment. Availability includes Monday–Friday with in-office attendance one day per week.

Qualifications

• Excellent phone etiquette and customer service skills.
• Strong verbal and written communication.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathetic approach when interacting with families and applicants.

Responsibilities

• Answer incoming calls with professionalism and warmth.
• Respond quickly to client inquiries and job applicants by phone, text, email.
• Schedule Client Care Consultations (CCCs) and interviews.
• Enter and update information accurately in company software.
• Follow up with prospective clients and applicants.
• Communicate important information with branch staff.
• Help maintain reports and support daily team goals.

Skills

Phone etiquette

Customer service

Verbal communication

Written communication

Multitasking

Organization

Empathy

Tools

Microsoft Office

Job description

Caring Senior Service in San Antonio, TX is seeking a Caring Hub Specialist to be the friendly first point of contact for families seeking care and for applicants. You will answer calls, schedule consultations and interviews, and keep information up to date in our software.

This office-based role requires excellent customer service and strong communication skills to support a fast-paced environment. Availability includes Monday–Friday with in-office attendance one day per week.