Client Care & Intake Specialist

Caring Senior Service; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Caring Senior Service is seeking a Caring Hub Specialist to be the friendly voice for families seeking care and to welcome applicants. You will manage inquiries, schedule consultations and interviews, and keep client and applicant information up to date in our system.

You will need excellent phone etiquette, strong communication skills, and the ability to multitask in a fast-paced office. Join a supportive team making a meaningful impact every day.

Qualifications

• Excellent phone etiquette and customer service skills.
• Strong verbal and written communication.
• Comfortable using Microsoft Office and basic computer programs.
• Ability to multitask and stay organized in a fast-paced environment.
• Active listening skills with a caring and empathetic approach.
• Ability to build rapport and make people feel comfortable.
• Basic knowledge of medical terminology is a plus.

Responsibilities

• Answer incoming calls with professionalism and warmth.
• Respond quickly to client inquiries and job applicants by phone, text, email.
• Schedule Client Care Consultations (CCCs) and interviews.
• Enter and update information accurately in company software.
• Follow up with prospective clients and applicants.
• Communicate important information with branch staff.
• Help maintain reports and support daily team goals.

Skills

Phone etiquette

Customer service

Verbal communication

Written communication

Multitasking

Organization

Empathy

Rapport building

Medical terminology

Tools

Microsoft Office

Job description

Caring Senior Service is seeking a Caring Hub Specialist to be the friendly voice for families seeking care and to welcome applicants. You will manage inquiries, schedule consultations and interviews, and keep client and applicant information up to date in our system.

You will need excellent phone etiquette, strong communication skills, and the ability to multitask in a fast-paced office. Join a supportive team making a meaningful impact every day.