In-Office Guest Experience & Customer Success Concierge

Compass Real Estate - Peninsula; Santa Barbara (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Bonuses & equity (possible)

401(k) plan

Medical/dental/vision benefits

Paid time off

Parental leave

Life and disability insurance

FSAs

Commuter program

Pet insurance

Job summary

Compass seeks a Customer Success Coordinator to welcome guests, support office operations, and maintain Compass office standards across Santa Barbara and Montecito. You will assist with tools, marketing requests, and 1:1 customer support, acting as the face of the office.

This is a 100% in‑office role requiring 1–2 years in customer service or office settings, with strong communication and problem‑solving skills, and the ability to lift up to 25 lbs.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening, communication, and problem-solving skills.
• Meticulous, highly organized, and able to lift up to 25 lbs.

Responsibilities

• Welcome guests and manage the office front-line tasks and communications.
• Provide first-line support for office-related needs and maintain facilities standards.
• Support adoption of Compass technology and 1:1 customer assistance.
• Assist with basic marketing collateral and coordinate with marketing advisors.
• Collaborate with teams to address questions and provide office-wide support.
• Provide ad-hoc administrative help such as meeting prep and data entry.
• Support office event planning and setup/teardown.

Skills

Customer service

Office management

Hospitality

Empathy

Communication

Problem solving

Organization

Physical ability

Tools

Zendesk

Salesforce

Confluence

Job description

Compass seeks a Customer Success Coordinator to welcome guests, support office operations, and maintain Compass office standards across Santa Barbara and Montecito. You will assist with tools, marketing requests, and 1:1 customer support, acting as the face of the office.

This is a 100% in‑office role requiring 1–2 years in customer service or office settings, with strong communication and problem‑solving skills, and the ability to lift up to 25 lbs.