In-Office Global Science Support Specialist

Staffmark Group; Charleston (SC); On-site; USD 37,000 - 51,000; Full time

Job summary

Hunter Hamilton is assisting a growing organization in Charleston, SC, that delivers laboratory solutions and exceptional customer service. This in-office role offers a chance to build your career with a team that values collaboration, continuous learning, and a strong customer focus.

You will join a knowledgeable group supporting customers worldwide in a fast-paced environment. Key duties include handling phone and email support, processing orders and quotes, resolving issues, and providing

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Strong communication and problem-solving with a customer-first mindset.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Experience with AS400 or other customer database/ERP systems is a plus.
• Ability to quickly learn new software and scientific terminology.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A positive attitude, strong work ethic, and a collaborative approach to teamwork.

Responsibilities

• Deliver exceptional customer support via phone, email, and other communication channels.
• Respond to customer inquiries, troubleshoot issues, and identify the best solutions.
• Process customer orders, quotes, and order updates with a high level of accuracy and efficiency.
• Assist customers throughout the purchasing process, identifying cross-selling and upselling opportunities when appropriate.
• Handle post-order requests, including returns, replacements, complaints, and shipment delays, ensuring timely resolution.
• Provide customers with product documentation such as manuals, technical data sheets, and quality certificates.
• Participate in ongoing product, compliance, and professional development training.
• Ensure transactions comply with export regulations and applicable security requirements.
• Collaborate with internal teams to deliver a seamless customer experience.

Skills

Customer service

Communication

Problem solving

Microsoft Office

ERP systems

Organizational skills

Teamwork

Education

High school diploma

Tools

AS400

Job description

Hunter Hamilton is assisting a growing organization in Charleston, SC, that delivers laboratory solutions and exceptional customer service. This in-office role offers a chance to build your career with a team that values collaboration, continuous learning, and a strong customer focus.

You will join a knowledgeable group supporting customers worldwide in a fast-paced environment. Key duties include handling phone and email support, processing orders and quotes, resolving issues, and providing