Solutions Sales Support Specialist Americas

PAL SOLUTIONS LLC; Lake Elmo (MN); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Paid time off

Job summary

PAL SOLUTIONS LLC is seeking a Solutions Sales Specialist to engage with customers across the AMERICAS. This role involves facilitating automated sample preparation workflows and developing strong technical relationships.

The ideal candidate will have a Bachelor's degree in Science or Engineering and experience with automated analysis methods. Key responsibilities include customer training, market analysis, and supporting sales initiatives.

Qualifications

• Experience in automated sample preparation methods for LC‑MS and GC‑MS.
• Strong organizational and technical skills.
• Proficient in Microsoft Office and database management.

Responsibilities

• Support customers at tradeshows and seminars.
• Assist Key Account team in project acquisition and technical selling.
• Report findings to Sales and Product Management Teams.
• Conduct market analysis and provide feedback.
• Conduct customer training and support.

Skills

Automated sample preparation methods

Technical sales

Market analysis

Customer training

Collaboration

Microsoft Office

Education

Bachelor's degree in Science or Engineering

Tools

Salesforce

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Flexible schedule
• Health insurance
• Paid time off

About the job

We’re looking for a scientifically minded communicator who thrives on the road and excels at turning complex technology into clear, compelling solutions. As our Solutions Sales Specialist AMERICAS, you’ll partner directly with OEMs, VARs, and end‑users to shape automated sample preparation workflows that make a real impact in analytical labs. This role is perfect for someone who loves engaging with customers, can translate scientific needs into practical applications, and can guide clients toward the right solution. If you’re energized by travel, hands‑on workflow development, and building strong technical relationships across the AMERICAS, you’ll fit right in.

Responsibilities

• Provide support (tradeshows, posters, seminars, customer meetings) for the assigned customers in the Region and in alignment with the company priorities and agreed by the superior (Director of Key Accounts AMERICAS).
• Provide support to the Key Account team AMERICAS for new customer project acquisition, proof of concept, technical concept and technical selling.
• Regular reporting within the Sales and Product Management Teams using Salesforce, joint meetings and one‑on‑one meetings with direct superior.
• Market analysis of the AMERICAS market and provide regular feedback to Headquarters.
• Customer (OEM) training and support.
• Regularly exchange and align with product management and market segment teams in the Swiss headquarters.
• Prepare application notes of best practice solutions for marketing purposes.
• Coordination of application development with external partners.
• Development, implementation, validation and documentation of automated sample prep methods for LC‑MS, GC‑MS analysis and possible other markets such as ICP‑MS, spectroscopy and growth markets.
• Verification and documentation of scripts to control PAL Systems.
• Support Product Management to do Product Performance Tests under lab conditions.
• Creation of technical documents for use and support for OEM partners.

Required Skills & Education

• Bachelor’s of Science (such as Chemistry or Engineering, etc.) preferred.
• Fully understand and experienced in development and implementation of automated sample prep methods for LC‑MS, GC‑MS analysis and possible other markets such as ICP‑MS, spectroscopy and growth markets.
• Experience with Microsoft Office and database management.
• Strong organizational & technical skills with the ability to multi‑task.
• Driven to succeed in collaborative settings, with a focus on continuous improvement and cross‑functional teamwork.