In-Office Dispatcher & Office Coordinator – South Florida

Southwest Elevator Company; Fort Lauderdale (FL); Vor Ort; USD 38.000 - 60.000; Vollzeit

Zusammenfassung

Southwest Elevator Company in South Florida is seeking a skilled Dispatcher / Office Coordinator to join our in-office team. The role involves dispatching service requests, scheduling with mechanics, and coordinating office operations.

You'll maintain logs, handle customer inquiries, and support fleet and facilities tasks in a fast-paced environment. Prior elevator industry exposure is a plus.

Qualifikationen

• Proficient in a ticketing portal and basic Microsoft applications.
• Highly detail-oriented with exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and multitask.
• Strong follow-up skills with mechanics and clients.

Aufgaben

• Receive service requests and dispatch them to the appropriate mechanic quickly.
• Assign tickets to the correct mechanic and ensure receipt of the ticket.
• Communicate dispatch times and updates to customers and field staff promptly.
• Maintain accurate dispatch logs and job records.
• Follow up with mechanics hourly to ensure timely calls and tickets.
• Create first maintenance visit tickets when a new job is booked.
• Resolve customer questions and complaints with courtesy and urgency.
• Escalate urgent or unresolved issues to the appropriate manager.
• Complete monthly on-call schedule and distribute to parties.
• Order office supplies and keep shared spaces organized and stocked.
• Coordinate with property management on building needs (HVAC, Fire, etc).
• Receive mail and route to appropriate person.
• Keep common areas and equipment in working order.
• Assist with fleet issues (fuel cards, tolls, tickets, oil changes) for mechanics.

Kenntnisse

Ticketing portal

Microsoft Office

Attention to detail

Communication skills

Multitasking

Follow-up skills

Tools

Microsoft Office

Jobbeschreibung

Southwest Elevator Company in South Florida is seeking a skilled Dispatcher / Office Coordinator to join our in-office team. The role involves dispatching service requests, scheduling with mechanics, and coordinating office operations.

You'll maintain logs, handle customer inquiries, and support fleet and facilities tasks in a fast-paced environment. Prior elevator industry exposure is a plus.