Dispatcher / Office Coordinator - South Florida

Southwest Elevator Company; Fort Lauderdale (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Southwest Elevator Company in South Florida is seeking a skilled Dispatcher / Office Coordinator to join our in-office team. The role involves dispatching service requests, scheduling with mechanics, and coordinating office operations.

You'll maintain logs, handle customer inquiries, and support fleet and facilities tasks in a fast-paced environment. Prior elevator industry exposure is a plus.

Qualifications

• Proficient in a ticketing portal and basic Microsoft applications.
• Highly detail-oriented with exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and multitask.
• Strong follow-up skills with mechanics and clients.

Responsibilities

• Receive service requests and dispatch them to the appropriate mechanic quickly.
• Assign tickets to the correct mechanic and ensure receipt of the ticket.
• Communicate dispatch times and updates to customers and field staff promptly.
• Maintain accurate dispatch logs and job records.
• Follow up with mechanics hourly to ensure timely calls and tickets.
• Create first maintenance visit tickets when a new job is booked.
• Resolve customer questions and complaints with courtesy and urgency.
• Escalate urgent or unresolved issues to the appropriate manager.
• Complete monthly on-call schedule and distribute to parties.
• Order office supplies and keep shared spaces organized and stocked.
• Coordinate with property management on building needs (HVAC, Fire, etc).
• Receive mail and route to appropriate person.
• Keep common areas and equipment in working order.
• Assist with fleet issues (fuel cards, tolls, tickets, oil changes) for mechanics.

Skills

Ticketing portal

Microsoft Office

Attention to detail

Communication skills

Multitasking

Follow-up skills

Tools

Microsoft Office

Job description

Title: Dispatcher / Office Coordinator - South Florida

Location: Pompano Beach, Florida (in office full-time position)

Hours: 8am - 4:30pm

Dispatching and Scheduling:

• Receive service requests and orders by phone and dispatch them efficiently & quickly to mechanic
• Assign tickets to the correct mechanic and ensure the recieve the ticket
• Communicate dispatch times and updates to customers and field staff promptly
• Maintain accurate dispatch logs and job records
• Follow up with mechanics hourly to ensure they are on top of their calls and tickets
• Create first maintenance visit tickets when a new job is booked in the system
• Resolve customer questions and complaints with courtesy and urgency
• Escalate urgent or unresolved issues to the appropriate manager
• Complete monthly on call schedule and ensure it is sent out to all appropriate parties

Office Coordination

• Order office supplies and keep shared spaces organized and stocked
• Coordinate with property management team on any building needs (HVAC, Fire, Etc)
• Receive mail and ensure it gets to appropriate person in office
• Keep common areas, equipment, and supply rooms organized and in working order
• Assist with any fleet issues (fuel cards, tolls, tickets, oil changes,etc) for mechanics

Must Have Qualifications:

• Proficient in a ticketing portal and basic Microsoft applications
• Highly detail-oriented with exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and multitask
• Strong follow-up skills with mechanics & clients

Preferred Qualifications:

• Minimum of 1-2 years of similar service or comparable industry experience
• Prior experience in the elevator industry is a plus.