In-Office Dispatcher

Integrity Towing Solutions; Durham (NC); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid on-the-job training

Medical, dental, and vision insurance

Disability insurance (short/long-term)

Paid time off

Job summary

Integrity Towing Solutions is hiring for a full-time dispatcher/cashier role in Durham, NC. You will answer calls, look up call details, collect payments, and dispatch tow drivers while ensuring a positive customer experience.

Requirements include being 21+, strong customer-service background, and attention to detail. The job offers paid on-the-job training and comprehensive benefits, with a Monday-Thursday, 2am–noon schedule and possible overtime.

Qualifications

• Must be at least 21 years old.
• Experience in customer-facing roles is valued.
• Ability to collect payments accurately.
• Strong attention to detail and initiative.

Responsibilities

• Answer incoming service calls from residents, managers, and vehicle owners.
• Look up service call information to provide accurate amounts and procedures.
• Dispatch tow drivers as needed.
• Greet on-site customers professionally.
• Verify ownership and release vehicles after payment.
• Escalate high-level concerns to account management.
• Handle difficult situations calmly and professionally.

Skills

Customer service

Dispatcher experience

Cash handling

Communication

Job description

Description

What You'll Do:

• Answer incoming service calls from residents, property managers, and vehicle owners.
• Look up service call information in the dispatch system to provide accurate information regarding amount due, vehicle pickup procedures, and other general questions.
• Escalate high-level concerns in a timely manner to account management.
• Dispatch tow drivers as needed to service calls.
• Greet on-site customers in a professional and friendly manner, ensuring a positive experience.
• Confirm the total amount due and collect payments from customers, ensuring accurate and timely records are maintained.
• Verify ownership and release vehicles to their rightful owners once payment is received and all necessary documentation is completed.
• Handle difficult or tense situations with calm, ensuring customer issues are addressed efficiently and professionally.

What We Offer:

• Paid, On-the-Job Training: We invest in your growth from day one, with training provided at $17+ per hour, depending on experience
• Competitive Compensation: Average hourly pay of $17+/hour, depending on experience
• Full Time Schedule: This full-time (40 hours per week) position is a Monday-Thursday 2am to noon, depending on company needs. Limited overtime may be available.
• Benefits: Comprehensive medical, dental, and vision insurance to keep you and your family healthy. We also offer both short- and long-term disability, accident, hospital, and critical illness insurance.
• Paid Time Off: Every hour worked earns you additional time off. Take off when you want, however it fits your schedule.

Preferred Hiring Consideration:

• Law Enforcement: Your background as a dispatcher, 911 operator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: Your background in any Military Occupational Specialty (MOS) is highly valued, but additional consideration is given to those MOSs that directly relate to the duties of this position.
• Disabled Veterans: We are committed to providing opportunities to disabled veterans. This job is a perfect fit!
• Military Spouses: Your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: We actively seek diverse candidates.

Requirements

What You'll Need:

• Must be at least 21 years old.
• Ability to interact professionally and courteously with customers, resolving issues and ensuring a positive experience.
• Prior experience in customer-facing roles such as dispatcher, emergency operator, or customer service is highly valued.
• Strong attention to detail to ensure accurate payment collection and documentation during vehicle release processes.
• Strong Initiative and ability to manage tasks with minimal supervision while maintaining communication with the team.
• Acceptable criminal background history.
• Clear pre-employment drug screen.

KEYWORDS: cashier, dispatch, dispatcher, clerical, security, tow, towing, transportation, customer service