Dispatcher

Guardian Fleet Services; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Two medical plans

Two dental plans

Vision

Employer paid Life and AD&D

Voluntary Insurance plans

401(k) Plan

Short Term Disability

Long Term Disability

Holiday Pay

PTO

Employee Assistance Program

Sign on Bonus

Employee Referral Bonus

Job summary

Guardian Fleet Services in Lexington, KY, seeks a Dispatcher/Customer Service representative to manage emergency and non-emergency calls. You will support operations by directing tow truck drivers, managing call logs, and providing excellent customer service.

Candidates must possess a high school diploma, strong communication skills, and the ability to thrive in a fast-paced environment. We offer competitive benefits and a sign-on bonus.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeanor and phone etiquette.
• Knowledge of Tow book software a plus.
• Ability to work Days, Nights, Weekends and Holidays as needed.

Responsibilities

• Provide customer service excellence with each call.
• Politely answer emergency and non-emergency calls and document important information.
• Direct tow truck drivers to appropriate locations.
• Maintain records pertaining to work requests and customer requests.
• Operate and manage a multi-line telephone console system.

Skills

Excellent communication and interpersonal skills

Ability to answer multiple phone calls

Professional demeanor and phone etiquette

Accurate data entry

Computer literate

Education

High School Diploma or Equivalent

Tools

Tow book software

Job description

Dispatcher/Customer Service $1,500 Sign on Bonus

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Essential Duties

• Provide customer service excellence with each and every call.
• Politely answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.
• Prioritize and organize calls according to urgency.
• Providing customers with pricing information and respond to any queries they may have.
• Maintain records and Process customer payments.
• Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.
• Other duties as assigned.

Qualifications, Education, Experience

• High School Diploma or Equivalent
• Excellent communication and interpersonal skills.
• Ability to answer multiple phone calls in a busy setting.
• Ability to have a professional demeaner and phone etiquette.
• Ability to address problems and requests by transmitting information or providing solutions to the team.
• Ability to read and write in English.
• Accurate data entry.
• Computer literate.
• Knowledge of Tow book software a plus!
• Ability to work Days, Nights, Weekends and Holidays as needed

Physical Requirements

Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Routinely requires sitting at a desk and viewing a display screen for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Routinely requires moderate (up to 40 pounds) lifting and carrying. Routinely requires walking, standing, sitting, kneeling, stooping, reaching up, twisting, and bending. Good hearing and vision required.

Benefits Offered

• Two medical plans
• Two dental plans
• Vision
• Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Holiday Pay
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement

Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.

We encourage all qualified applicants to apply. www.guardianfleetservice.com