In-Office Claims Specialist — Help Clients Resolve & Rebuild

Federated Insurance; Edina (MN); On-site; USD 63,800 - 78,000; Full time

Benefits offered by this job

Competitive salary

Cost-effective health insurance

401(k) offerings

Paid volunteer time

Gift matching opportunities

Job summary

Federated Insurance is seeking a Claims Assistant in Edina, MN. The role focuses on assisting clients through the claims process, ensuring claims are resolved promptly and courteously, while offering comprehensive training to prepare candidates. Strong communication skills and a customer service background are essential.

Salary ranges from $63,800 to $78,000, and we foster a culture of growth and support for personal and professional development. Join us to make a difference!

Qualifications

• Current pursuing, or have obtained a four-year degree.
• Experience in a customer service role in related fields.
• Ability to make confident decisions based on available information.
• Strong analytical, computer, and time management skills.
• Excellent written and verbal communication skills.
• Leadership experience is a plus.

Responsibilities

• Work with policyholders and others to ensure claims are resolved.
• Explain policy coverage to policyholders and third parties.
• Complete thorough investigations and document facts relating to claims.
• Determine the value of damaged items or pay medical and wage loss benefits.
• Negotiate settlements with policyholders and third parties.
• Resolve claims, including paying, settling, or denying claims.

Skills

Customer service experience

Analytical skills

Decision-making ability

Communication skills

Time management skills

Education

Four-year degree

Job description

Federated Insurance is seeking a Claims Assistant in Edina, MN. The role focuses on assisting clients through the claims process, ensuring claims are resolved promptly and courteously, while offering comprehensive training to prepare candidates. Strong communication skills and a customer service background are essential.

Salary ranges from $63,800 to $78,000, and we foster a culture of growth and support for personal and professional development. Join us to make a difference!