In-Office HVAC Inside Sales & Lead Coordination Specialist

HELP; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

In-office role in Brea, CA

Competitive benefits

Equal opportunity employer

Job summary

HELP in Brea, CA is seeking an Inside Sales Representative to connect customers with the sales team and support the sales process from initial contact through close. You will manage inbound and outbound interactions, schedule appointments, perform follow-ups, and help drive customer satisfaction and results.

You will coordinate schedules with the sales team, engage customers to reignite interest, and collaborate with installation and service teams to ensure a smooth transition from sale to

Qualifications

• High school diploma required; associate degree in business/marketing a plus.
• 1–3 years in sales support or coordination, HVAC or related field preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.

Responsibilities

• Partner with the sales team to manage and qualify leads.
• Schedule appointments and coordinate salesperson schedules.
• Reconnect with potential customers through outbound calls.
• Follow up after installations to ensure satisfaction and address concerns.
• Serve as the primary contact for customers through the sales process.
• Work with installation and service teams for a seamless handoff.
• Share insights with marketing to improve lead quality.

Skills

Communication skills

CRM software

Microsoft Office

Education

High school diploma

Associate degree in business or marketing

Tools

ServiceTitan

Job description

HELP in Brea, CA is seeking an Inside Sales Representative to connect customers with the sales team and support the sales process from initial contact through close. You will manage inbound and outbound interactions, schedule appointments, perform follow-ups, and help drive customer satisfaction and results.

You will coordinate schedules with the sales team, engage customers to reignite interest, and collaborate with installation and service teams to ensure a smooth transition from sale to