In-Office Customer Service & Sales Associate

WesBanco Bank, Inc.; Bryan (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank, Inc. in Bryan, OH is seeking a Customer Service Representative (CSR) to deliver accurate financial transactions and excellent customer service in a fully in-office role. You will identify referral opportunities and guide customers to the appropriate banking solutions while maintaining product knowledge.

The CSR will strengthen team success by handling calls, supporting sales goals, and ensuring confidential handling of customer information in a compliant banking environment.

Qualifications

• High school diploma or GED required.
• Cash handling and customer service experience preferred.
• Proficiency with Outlook and banking software is expected.

Responsibilities

• Accept and accurately process all financial service transactions.
• Identify referral opportunities and promote banking products.
• Maintain up-to-date knowledge of WesBanco products and services.
• Meet referral goals and support branching sales and service needs.
• Handle customer calls and follow up to ensure needs are met.
• Assist with balancing cash drawer and adhering to security procedures.

Skills

Cash handling

Customer service

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Banking Software

Job description

WesBanco Bank, Inc. in Bryan, OH is seeking a Customer Service Representative (CSR) to deliver accurate financial transactions and excellent customer service in a fully in-office role. You will identify referral opportunities and guide customers to the appropriate banking solutions while maintaining product knowledge.

The CSR will strengthen team success by handling calls, supporting sales goals, and ensuring confidential handling of customer information in a compliant banking environment.