Customer Service Rep

CRH; Baytown (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability benefits

Retirement savings plan

Health and wellness programs

Job summary

Texas Materials, a CRH company, based in Baytown, TX, seeks a Customer Service Representative to serve as the primary contact for customers, sales teams, dispatch, and operations. The role emphasizes accurate order processing, prompt inquiries resolution, and professional communication in a fast-paced environment.

The ideal candidate has a High school diploma or GED and at least 2 years in customer service or related roles, with strong Microsoft Office skills and attention to detail.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, administrative support, or inside sales experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Ability to prioritize multiple tasks and work in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions.
• Process customer orders and enter information accurately into company systems.
• Coordinate with dispatch, plant operations, and sales teams to ensure timely delivery of products.
• Respond to customer inquiries regarding product availability, pricing, delivery status, and account information.
• Resolve customer concerns and elevate complex issues as needed.
• Maintain accurate customer records and documentation.
• Assist with billing inquiries, order corrections, and account maintenance.
• Generate reports and support administrative tasks as assigned.
• Build and maintain positive relationships with customers and internal stakeholders.
• Follow company safety policies and procedures.

Skills

Customer service

Communication

Microsoft Office

Detail-oriented

Time management

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

Job ID: 530233

Texas Materials, A CRH company, is a leading supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in Texas. Our focus is to provide quality products and reliable customer service with a safety-first mindset. We consider our employees our greatest strength and we make it our priority to invest in their development and well-being. When you work for Texas Materials, you are helping to support and build the infrastructure of Texas.

THIS POSITION IS BASED OUT OF BAYTOWN. 3003 KILGORE PARKWAY, BAYTOWN, TEXAS 77523

Position Summary

Texas Materials is seeking a Customer Service Representative to serve as a key point of contact for customers, sales teams, dispatch, and operations. This position is responsible for providing exceptional customer service, processing orders accurately, coordinating deliveries, and ensuring customer inquiries are resolved promptly and professionally. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions.
• Process customer orders and enter information accurately into company systems.
• Coordinate with dispatch, plant operations, and sales teams to ensure timely delivery of products.
• Respond to customer inquiries regarding product availability, pricing, delivery status, and account information.
• Resolve customer concerns and elevate complex issues as needed.
• Maintain accurate customer records and documentation.
• Assist with billing inquiries, order corrections, and account maintenance.
• Generate reports and support administrative tasks as assigned.
• Build and maintain positive relationships with customers and internal stakeholders.
• Follow company safety policies and procedures.

Qualifications

Required

• High school diploma or GED.
• 2+ years of customer service, administrative support, or inside sales experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Ability to prioritize multiple tasks and work in a fast-paced environment.
• Strong attention to detail and accuracy.

Preferred

• Experience in the construction, aggregates, ready-mix, asphalt, or building materials industry.
• Experience with order entry, dispatch, transportation logistics, or ERP systems.
• Associate's degree or equivalent experience.

Knowledge, Skills & Abilities

• Excellent customer service and conflict-resolution skills.
• Strong organizational and time-management abilities.
• Ability to work collaboratively across departments.
• Analytical and problem-solving skills.
• Professional demeanor and positive attitude.
• Ability to learn company products, processes, and systems quickly.

What CRH/Texas Materials Offers You

• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
• Competitive base pay
• Medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

For more information visit: www.crh.com

Texas Materials, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability