Customer Experience Specialist - Construction Materials

CRH plc; Baytown (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability benefits

Retirement savings plan

Health and wellness programs

Job summary

Texas Materials, a CRH company, based in Baytown, TX, seeks a Customer Service Representative to serve as the primary contact for customers, sales teams, dispatch, and operations. The role emphasizes accurate order processing, prompt inquiries resolution, and professional communication in a fast-paced environment.

The ideal candidate has a High school diploma or GED and at least 2 years in customer service or related roles, with strong Microsoft Office skills and attention to detail.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, administrative support, or inside sales experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Ability to prioritize multiple tasks and work in a fast-paced environment.
• Strong attention to detail and accuracy.

Responsibilities

• Provide outstanding customer service via phone, email, and in-person interactions.
• Process customer orders and enter information accurately into company systems.
• Coordinate with dispatch, plant operations, and sales teams to ensure timely delivery of products.
• Respond to customer inquiries regarding product availability, pricing, delivery status, and account information.
• Resolve customer concerns and elevate complex issues as needed.
• Maintain accurate customer records and documentation.
• Assist with billing inquiries, order corrections, and account maintenance.
• Generate reports and support administrative tasks as assigned.
• Build and maintain positive relationships with customers and internal stakeholders.
• Follow company safety policies and procedures.

Skills

Customer service

Communication

Microsoft Office

Detail-oriented

Time management

Education

High school diploma or GED

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

Texas Materials, a CRH company, based in Baytown, TX, seeks a Customer Service Representative to serve as the primary contact for customers, sales teams, dispatch, and operations. The role emphasizes accurate order processing, prompt inquiries resolution, and professional communication in a fast-paced environment.

The ideal candidate has a High school diploma or GED and at least 2 years in customer service or related roles, with strong Microsoft Office skills and attention to detail.