In-Office Customer Care Pro — Call Center Champion

Connexus Resource Group; American Fork (UT); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Savings Plan

Employee Advancement & Career Path

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Job summary

Connexus Resource Group is hiring for a Customer Service Representative - Call Center Agent in American Fork, UT. The role centers on inbound calls with some outbound duties, handling account inquiries, payments, and collections with empathy and professionalism.

The ideal candidate combines strong communication, problem-solving, and the ability to navigate multiple systems. Applicants should value punctuality and accountability in a fast-paced, in-office environment.

Qualifications

• Strong verbal communication and active listening skills.
• Confident communicator who can build rapport and establish trust with customers.
• Empathetic, patient, and composed when interacting with upset or frustrated customers.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated, adaptable, and eager to learn new processes.
• Comfortable multitasking across multiple computer systems and platforms.
• Basic computer proficiency, including navigating systems, opening tabs, and copy/paste functions.
• Reliable attendance, punctuality, and a strong sense of accountability.

Responsibilities

• Handle primarily inbound customer calls, with some outbound calling as needed.
• Assist customers with account inquiries, payment-related questions, and collections matters.
• Build rapport and establish positive relationships with customers through professional, empathetic communication.
• Confidently navigate challenging conversations, customer objections, and difficult interactions.
• Maintain control of conversations while remaining patient, composed, and solution-oriented.
• Provide accurate information and work toward appropriate customer resolutions.
• Accurately document customer interactions and update account information across designated systems.
• Follow established procedures, client expectations, and compliance requirements.
• Protect sensitive customer and payment information in accordance with PCI compliance standards.
• Collaborate with leadership and teammates to support daily operational goals and overall team success.

Job description

Connexus Resource Group is hiring for a Customer Service Representative - Call Center Agent in American Fork, UT. The role centers on inbound calls with some outbound duties, handling account inquiries, payments, and collections with empathy and professionalism.

The ideal candidate combines strong communication, problem-solving, and the ability to navigate multiple systems. Applicants should value punctuality and accountability in a fast-paced, in-office environment.