Customer Service Representative - Work From Home

CONNEXUS RESOURCE GROUP INC; United States; Remote; USD 17.000 - 19.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision Insurance

401k Savings Plan

Employee Advancement & Career Path Dev

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Zusammenfassung

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent to support customers via inbound/outbound calls, emails, and live chat. You will resolve concerns, document interactions, and escalate issues when needed in a fast-paced call center environment.

Ideal candidates have strong communication, a customer-focused mindset, and the ability to multitask across multiple systems while maintaining professionalism. We offer comprehensive benefits and growth opportunities.

Qualifikationen

• Previous customer service experience preferred.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Positive, upbeat, and customer-focused personality.
• Self-motivation with strong problem-solving abilities.
• Comfortable multitasking across multiple systems and platforms.
• Excellent grammar, punctuation, and spelling skills.
• Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM.
• Reliable attendance and professionalism.
• Ability to adapt in a fast-paced, performance-driven environment.

Aufgaben

• Answer inbound and outbound customer calls, emails, and live chats.
• Professionally assist customers with questions, concerns, and account-related inquiries.
• Identify, elevate, and document priority issues when necessary.
• Follow up on complex customer interactions to ensure resolution.
• Accurately record customer interactions and account details across multiple systems.
• Build rapport with customers through positive, solution-focused communication.
• Maintain professionalism and productivity in a fast-paced call center environment.
• Collaborate with leadership and team members to improve customer experience and overall performance.

Kenntnisse

Call center experience

Strong communication

Customer-focused

Multitasking across systems

Grammar and writing

Typing 30+ WPM

CRM systems

Tools

CRM systems

Jobbeschreibung

Job Details

Job Details: Position Type: Full Time, Salary Range: $12.00 - $14.00Hourly, Customer Service Representative - Call Center Agent

Headquarters:
URL: https://connexusresourcegroup.com

About the Role

As a Customer Service Representative - Call Center Agent, you will support customers through inbound and outbound calls, emails, and live chat while providing professional, solution-oriented assistance. This role is ideal for individuals who are strong communicators, customer-focused, and comfortable working in a fast-paced call center environment.

Agents are responsible for resolving customer concerns, documenting interactions accurately, escalating priority issues when needed, and delivering a positive customer experience on every interaction. Success in this role comes from strong communication skills, adaptability, professionalism, and the ability to confidently multitask across multiple systems while maintaining a positive attitude.

What You’ll Do

• Answer inbound and outbound customer calls, emails, and live chats
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, elevate, and document priority issues when necessary
• Follow up on complex customer interactions to ensure resolution
• Accurately record customer interactions and account details across multiple systems
• Build rapport with customers through positive, solution-focused communication
• Maintain professionalism and productivity in a fast-paced call center environment
• Collaborate with leadership and team members to improve customer experience and overall performance

What We’re Looking For

• Previous customer service experience preferred
• Call center experience preferred
• Strong communication and interpersonal skills
• Positive, upbeat, and customer-focused personality
• Self-motivation with strong problem-solving abilities
• Comfortable multitasking across multiple systems and platforms
• Excellent grammar, punctuation, and spelling skills
• Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
• Reliable attendance and professionalism
• Ability to adapt in a fast-paced, performance-driven environment

What We Offer

• Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
• 401k Savings Plan: Secure your financial future with our competitive savings plan.
• Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
• Monthly Drawings: Win exciting prizes like gift cards and electronics!
• Paid Time Off: Earn paid time off from day one—because you deserve a break!
• Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
• DailyPay Partner: Access your earnings daily—because life doesn’t wait!

We are searching for confident, self-starters who want to bring positivity and a great experience to our customers. While the position is multi-faceted, it boils down to being the customer's first point of contact and representing our brand values through phone calls, emails, and live chat interactions.

Notice of Equal Opportunity and Accommodation for Applicants with Disabilities

Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [e-mail]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.

To contact our recruiting department directly or to report suspicious activity please call 801-692-7872 or email us at [e-mail].