In-Office Customer Care & Collections Agent – DailyPay

Contact Center Hiring; American Fork (UT); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Employee Advancement & Career Path

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Job summary

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent to support JM Law in American Fork, UT. This in-office, full-time position handles inbound calls with some outbound work, addressing account inquiries, payments, and collections with empathy and professionalism.

The ideal candidate will build rapport, stay solution-oriented, and navigate challenging conversations. Prior collections or call center experience is preferred, and a strong attendance and

Qualifications

• Previous customer service experience preferred.
• Collections experience highly preferred, but not required.
• Call center experience preferred.

Responsibilities

• Handle primarily inbound customer calls, with some outbound calling as needed.
• Assist customers with account inquiries, payment-related questions, and collections matters.
• Build rapport and establish positive relationships with customers through professional, empathetic communication.
• Confidently navigate challenging conversations, customer objections, and difficult interactions.
• Maintain control of conversations while remaining patient, composed, and solution-oriented.
• Provide accurate information and work toward appropriate customer resolutions.
• Accurately document customer interactions and update account information across designated systems.
• Follow established procedures, client expectations, and compliance requirements.
• Protect sensitive customer and payment information in accordance with PCI compliance standards.
• Collaborate with leadership and teammates to support daily operational goals and overall team success.

Skills

Customer service

Communication

Active listening

Empathy

Problem-solving

Multitasking

Teamwork

Attention to detail

Tools

CRM software

Job description

Connexus Resource Group is seeking a Customer Service Representative - Call Center Agent to support JM Law in American Fork, UT. This in-office, full-time position handles inbound calls with some outbound work, addressing account inquiries, payments, and collections with empathy and professionalism.

The ideal candidate will build rapport, stay solution-oriented, and navigate challenging conversations. Prior collections or call center experience is preferred, and a strong attendance and