In-Office Call Center Pro — Customer Care

Paper Alternative Solutions, Inc; Latham (NY); Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Paid sick leave accrual starting day 1

Zusammenfassung

Paper Alternative Solutions, Inc. is seeking a Customer Service Representative to handle inbound calls, resolve issues, and provide courteous support in a high-volume environment. This in-office role requires strong communication and problem-solving skills.

Training period will support you as you adapt to the workflow; occasional overtime may be required, including Saturdays for training. Paper Alternative Solutions, Inc. is an equal opportunity employer located in Endicott, NY.

Qualifikationen

• 6 months+ experience dealing with the public.
• Excellent communication skills to understand and respond to callers.
• Analytical skills to rapidly review and interpret data.

Aufgaben

• Answer incoming calls and respond to callers.
• Identify situations that require further research and monitoring.
• Record all interactions in Microsoft Dynamics Customer Service module.
• Advise supervisor of issues and problems.

Kenntnisse

Public interaction

Excellent communication

Analytical skills

Keyboarding skills

Interpersonal skills

Microsoft Dynamics

Tools

Microsoft Dynamics

Jobbeschreibung

Paper Alternative Solutions, Inc. is seeking a Customer Service Representative to handle inbound calls, resolve issues, and provide courteous support in a high-volume environment. This in-office role requires strong communication and problem-solving skills.

Training period will support you as you adapt to the workflow; occasional overtime may be required, including Saturdays for training. Paper Alternative Solutions, Inc. is an equal opportunity employer located in Endicott, NY.