In-Office CSR & Scheduling Specialist (HVAC)

Leaps & Bounds Plumbing, Heating and Air; Lemoyne (Cumberland County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Leaps & Bounds Plumbing, Heating and Air in Lemoyne, PA is seeking a friendly Customer Service Representative to join our office team full-time. You will be the welcoming voice of our family-owned HVAC company, answering calls, scheduling service and installations, and helping keep the office running smoothly.

Ideal candidates are organized, have strong communication skills, and enjoy helping customers feel taken care of. We offer a supportive environment, in-office hours, and benefits.

Qualifications

• Strong communication and customer service skills.
• Organized, detail-oriented, and able to multitask.
• Basic computer skills; scheduling software is a plus.
• Previous customer service or office experience preferred.
• Positive attitude and team-player mentality.

Responsibilities

• Answer incoming calls and schedule appointments for HVAC service and installations
• Provide exceptional customer support and follow up on service requests
• Assist with dispatching technicians and updating schedules
• Process customer information and maintain accurate records
• Support the office team with administrative tasks

Skills

Customer service

Communication

Multitasking

Organizational skills

Tools

Scheduling software

Job description

Leaps & Bounds Plumbing, Heating and Air in Lemoyne, PA is seeking a friendly Customer Service Representative to join our office team full-time. You will be the welcoming voice of our family-owned HVAC company, answering calls, scheduling service and installations, and helping keep the office running smoothly.

Ideal candidates are organized, have strong communication skills, and enjoy helping customers feel taken care of. We offer a supportive environment, in-office hours, and benefits.