Customer Service Representative (CSR) - Office Based

Topline Heating & Air; Lancaster (Lancaster County); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision benefits from‑

401(k)

Paid vacation

Bonus opportunities

Software & tools provided

Growth opportunities

Team culture

Job summary

Topline Heating & Air is seeking an eager Customer Service Representative (CSR) to join our office-based team in Lancaster, PA. You’ll be the first point of contact for customers, answering calls, scheduling appointments, and maintaining positive interactions to support our 5-star, family-oriented culture.

The role offers a weekly pay cycle, day-one medical/dental/vision benefits, 401(k), paid vacation, bonus opportunities, and growth potential within a fast-paced office setting.

Qualifications

• Experience making phone calls and communicating with customers.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.
• Strong customer service and problem-solving skills.
• Able to multitask in a fast-paced environment.
• Reliable attendance and a strong work ethic.
• Comfortable working in an office-based environment.
• Willingness to learn HVAC products, services, and processes.

Responsibilities

• Contact warm leads and schedule appointments with our Sales Representatives.
• Assist customers over the phone with questions, concerns, and appointment scheduling.
• Maintain a positive, empathetic, and professional attitude with customers at all times.
• Respond promptly to customer inquiries and resolve customer concerns when possible.
• Accurately document and maintain records of customer interactions.
• Develop knowledge of our products and services to provide accurate information and excellent customer support.
• Coordinate with technicians, installers, and other team members to ensure a smooth customer experience.

Skills

Phone communication

Customer service

Problem solving

Multitasking

Office-based

HVAC knowledge

Job description

Customer Service Representative (CSR) - Office Based

• Lancaster, PA

Customer Service Representative (CSR)

Topline Heating & Air is looking for an eager, enthusiastic, and customer-focused Customer Service Representative (CSR) to join our team!

As a CSR, you’ll be the first point of contact for our customers, assisting them over the phone, answering questions, and scheduling appointments for our technicians and installers. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, we’d love to have you as part of our 5-star, family-oriented team!

What We Offer

• Office-based position
• Weekly pay
• Medical benefits from day one, including dental and vision
• 401(k)
• Paid vacation
• Bonus opportunities
• All necessary software and tools provided
• Growth and advancement opportunities
• High-energy, supportive team culture

What You’ll Do

• Contact warm leads and schedule appointments with our Sales Representatives
• Assist customers over the phone with questions, concerns, and appointment scheduling
• Maintain a positive, empathetic, and professional attitude with customers at all times
• Respond promptly to customer inquiries and resolve customer concerns when possible
• Accurately document and maintain records of customer interactions
• Develop knowledge of our products and services to provide accurate information and excellent customer support
• Coordinate with technicians, installers, and other team members to ensure a smooth customer experience

Requirements

• Previous experience making phone calls and communicating with customers or clients
• Excellent verbal and written communication skills
• Professional and friendly phone presence
• Strong customer service and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Reliable attendance and a strong work ethic
• Comfortable working in an office-based environment
• Willingness to learn HVAC products, services, and processes

Schedule

40 hours per week

Location: Lancaster Office
Work Setting: Office-Based

Pay: $16 - $20/hr Depending on Experience

Come build your career with Topline Heating & Air and become part of a team that values its customers, employees, and community!