In-Office CSR & Scheduling Specialist — Bonus & Commission

Ballard Heating, Cooling, Electric & Plumbing; Washington (District of Columbia); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Paid Holidays

Job summary

Ballard Heating, Cooling, Electric & Plumbing is seeking a high-energy Customer Service Representative for an in-office, full-time role. You will handle high-volume calls, book service visits, and work closely with dispatch to drive booked appointments and revenue.

Ideal candidates have CSR or call center experience, strong communication and typing skills, and familiarity with ServiceTitan or similar software. In-office schedule offers growth and multiple benefits in a fast-paced environment.

Qualifications

• Previous CSR, call center, dispatch, or phone sales experience.
• Home service/trades industry experience strongly preferred.
• Service Titan experience is a major plus.
• Strong communication and phone sales ability.
• Ability to multitask in a fast-paced environment.
• Positive attitude with strong customer service skills.
• Reliable, punctual, and team-oriented.
• Comfortable handling both inbound and outbound calls.
• Strong typing and computer skills.

Responsibilities

• Handle high-volume inbound customer calls.
• Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation.
• Book service calls and maximize conversion opportunities.
• Deliver exceptional customer service on every interaction.
• Work closely with dispatch and operations teams.
• Accurately enter customer information and notes into ServiceTitan.
• Help drive revenue through strong phone and sales skills.
• Maintain professionalism and urgency during busy seasons.

Skills

Customer service

Phone sales

Communication

Multitasking

Typing

Reliability

Tools

ServiceTitan

Job description

Ballard Heating, Cooling, Electric & Plumbing is seeking a high-energy Customer Service Representative for an in-office, full-time role. You will handle high-volume calls, book service visits, and work closely with dispatch to drive booked appointments and revenue.

Ideal candidates have CSR or call center experience, strong communication and typing skills, and familiarity with ServiceTitan or similar software. In-office schedule offers growth and multiple benefits in a fast-paced environment.