Customer Service Representative

Ballard Heating, Cooling, Electric & Plumbing; Lynnwood (WA); On-site; USD 71,635,000 - 83,097,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

PTO

Paid Holidays

Job summary

Ballard Heating, Cooling, Electric & Plumbing in Lynnwood, WA seeks a Customer Service Representative to manage high-volume inbound calls and outbound follow-ups, turning conversations into booked service calls. You will collaborate with dispatch and operations while delivering excellent service.

The role offers an in-office schedule, full benefits, and opportunities for growth. Prior CSR or service industry experience plus ServiceTitan familiarity is highly valued.

Qualifications

• Previous CSR, call center, dispatch, or phone sales experience preferred.
• Home service/trades industry experience strongly preferred.
• Service Titan experience is a major plus.
• Strong communication and phone sales ability.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle high-volume inbound customer calls.
• Make outbound calls for follow-up, renewals, unsold estimates, scheduling, and lead generation.
• Book service calls and maximize conversion opportunities.
• Deliver exceptional customer service on every interaction.
• Work closely with dispatch and operations teams.
• Accurately enter customer information and notes into ServiceTitan.
• Help drive revenue through strong phone and sales skills.
• Maintain professionalism and urgency during busy seasons.

Skills

Customer service

Call center

Phone sales

Communication

Typing

Tools

ServiceTitan

Job description

2027 196th St SW Suite A101, Lynnwood, WA 98036

Customer Service Representative (CSR)

Ballard Heating, Cooling, Electric & Plumbing

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

Full Benefits | Growth Opportunity | High-Energy Team Environment

Ballard Heating, Cooling, Electric & Plumbing is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

Experience in the home service industry, trades, or Service Titan is highly preferred.

Schedule

• Full-time in office position
• Hours: 8:00 AM – 5:00 PM
• $25–$29 per hour
• Additional bonus and Commission opportunities
• Full Benefits Package including:
• Medical Insurance
• Vision Insurance
• 401(k)
• PTO
• Paid Holidays

What You’ll Do

• Handle high-volume inbound customer calls
• Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation
• Book service calls and maximize conversion opportunities
• Deliver exceptional customer service on every interaction
• Work closely with dispatch and operations teams
• Accurately enter customer information and notes into ServiceTitan
• Help drive revenue through strong phone and sales skills
• Maintain professionalism and urgency during busy seasons

What We’re Looking For

• Previous CSR, call center, dispatch, or phone sales experience
• Home service/trades industry experience strongly preferred
• Service Titan experience is a major plus
• Strong communication and phone sales ability
• Ability to multitask in a fast-paced environment
• Positive attitude with strong customer service skills
• Reliable, punctual, and team-oriented
• Comfortable handling both inbound and outbound calls
• Strong typing and computer skills

Ideal Candidate

You are someone who:

• Enjoys talking to customers
• Can confidently ask for the appointment and close calls
• Stays calm under pressure
• Understands urgency and customer experience
• Wants to earn more through performance incentives
• Takes pride in being dependable and professional

If you are looking for a company that rewards hard work, and provides long-term career growth, we would love to talk with you.