Customer Experience Specialist – Growth-Minded CSR

TR MILLER HEATING AND COOLING; Bolingbrook (IL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan with company match

Paid Time Off (PTO)

Job summary

TR Miller Heating, Cooling, Plumbing and Electrical is seeking a Customer Service Representative (CSR) to handle high-volume inbound calls, schedule service appointments, and deliver a 5-star customer experience. The CSR will gather customer information, resolve concerns with empathy, and maintain accurate CRM records.

This is a growth-focused role within a fast-growing company. We offer comprehensive benefits, a Wednesday–Saturday schedule, competitive pay with commissions, and opportunities

Qualifications

• 1–2 years of customer service experience required or preferred.
• Excellent listening, problem-solving, and conflict-resolution skills.
• Ability to multitask and remain calm under pressure.
• High attention to detail and strong organizational skills.

Responsibilities

• Handle an average of 100 inbound calls per day and capture customer information accurately.
• Schedule service appointments with technicians promptly.
• Gather and assess customer information to understand needs.
• Resolve inquiries with empathy and professionalism; aim for first-contact resolution.
• Enter and maintain customer records in the CRM system.

Skills

Customer service

Active listening

Problem solving

Multi-tasking

Calm under pressure

Attention to detail

Organizational skills

Tools

CRM system

Job description

TR Miller Heating, Cooling, Plumbing and Electrical is seeking a Customer Service Representative (CSR) to handle high-volume inbound calls, schedule service appointments, and deliver a 5-star customer experience. The CSR will gather customer information, resolve concerns with empathy, and maintain accurate CRM records.

This is a growth-focused role within a fast-growing company. We offer comprehensive benefits, a Wednesday–Saturday schedule, competitive pay with commissions, and opportunities