Dynamic CSR - Book Calls, Close Deals (Home Services)

Ballard Heating, Cooling, Electric & Plumbing; Lynnwood (WA); On-site; USD 71,635,000 - 83,097,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

PTO

Paid Holidays

Job summary

Ballard Heating, Cooling, Electric & Plumbing in Lynnwood, WA seeks a Customer Service Representative to manage high-volume inbound calls and outbound follow-ups, turning conversations into booked service calls. You will collaborate with dispatch and operations while delivering excellent service.

The role offers an in-office schedule, full benefits, and opportunities for growth. Prior CSR or service industry experience plus ServiceTitan familiarity is highly valued.

Qualifications

• Previous CSR, call center, dispatch, or phone sales experience preferred.
• Home service/trades industry experience strongly preferred.
• Service Titan experience is a major plus.
• Strong communication and phone sales ability.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle high-volume inbound customer calls.
• Make outbound calls for follow-up, renewals, unsold estimates, scheduling, and lead generation.
• Book service calls and maximize conversion opportunities.
• Deliver exceptional customer service on every interaction.
• Work closely with dispatch and operations teams.
• Accurately enter customer information and notes into ServiceTitan.
• Help drive revenue through strong phone and sales skills.
• Maintain professionalism and urgency during busy seasons.

Skills

Customer service

Call center

Phone sales

Communication

Typing

Tools

ServiceTitan

Job description

Ballard Heating, Cooling, Electric & Plumbing in Lynnwood, WA seeks a Customer Service Representative to manage high-volume inbound calls and outbound follow-ups, turning conversations into booked service calls. You will collaborate with dispatch and operations while delivering excellent service.

The role offers an in-office schedule, full benefits, and opportunities for growth. Prior CSR or service industry experience plus ServiceTitan familiarity is highly valued.