Customer Experience Specialist — Scheduling & Support

Roto-Rooter Plumbing & Water Cleanup; Ozark (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Company health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

401(k) with company match

Paid holidays and PTO

Long-term career growth opportunities

Job summary

Roto-Rooter Plumbing and Water Cleanup in Ozark, Missouri is hiring a friendly Customer Service Representative to answer calls, schedule service appointments, coordinate with technicians, and ensure prompt, professional service.

This full-time role offers a stable, year-round schedule with multiple shifts, a supportive team, and opportunities for career advancement within a trusted home-service leader.

Qualifications

• Prior experience in customer service or call center preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Computer proficiency and data entry accuracy.
• Positive attitude with a passion for helping customers.

Responsibilities

• Answer incoming customer calls with professionalism, empathy, and urgency.
• Schedule plumbing and water cleanup service appointments.
• Coordinate technician schedules and communicate appointment updates.
• Assist with dispatching and daily scheduling activities.
• Maintain accurate customer records and service documentation.
• Resolve customer concerns while providing exceptional customer service.
• Follow up with customers as needed regarding appointments and service updates.
• Support general office operations and administrative tasks.
• Work closely with dispatch, technicians, and leadership to ensure a positive customer experience.

Skills

Customer service

Scheduling

Dispatching

Reception

Call center

Administrative support

Job description

Roto-Rooter Plumbing and Water Cleanup in Ozark, Missouri is hiring a friendly Customer Service Representative to answer calls, schedule service appointments, coordinate with technicians, and ensure prompt, professional service.

This full-time role offers a stable, year-round schedule with multiple shifts, a supportive team, and opportunities for career advancement within a trusted home-service leader.