CSR & Dispatcher: 5-Star Service, Growth & Bonuses

Mac Vik Plumbing; Golden (CO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K

Signing bonus

Bonus based on performance

Training & development

Company parties

Job summary

Mac Vik Plumbing is seeking a motivated CSR/Dispatcher to join our expanding team. The role focuses on converting customer calls into booked service appointments and supporting service technicians in our call center.

We value reliability, clear communication, and teamwork. Applicants with 3+ years of plumbing/ HVAC dispatching experience are encouraged to apply; we offer competitive pay, benefits, and growth opportunities within our family-run company.

Qualifications

• 3+ years CSR/Dispatching Plumbing, Heating and Electric experience.
• Experience in a call center environment with strong communication skills.
• Ability to convert calls into booked service appointments and update customer records.

Responsibilities

• Convert incoming calls into booked service appointments.
• Enter accurate customer information into Service Titan.
• Provide quality service and support to customers and technicians.

Skills

Customer service

Dispatching

Communication

Multitasking

Data entry

Tools

ServiceTitan

Job description

Mac Vik Plumbing is seeking a motivated CSR/Dispatcher to join our expanding team. The role focuses on converting customer calls into booked service appointments and supporting service technicians in our call center.

We value reliability, clear communication, and teamwork. Applicants with 3+ years of plumbing/ HVAC dispatching experience are encouraged to apply; we offer competitive pay, benefits, and growth opportunities within our family-run company.